MEDICAL MONITORING MADE EASY
IA, UX, & Design Research
The client came to the team at Idean for help creating an improved digital experience for their medical monitoring tablet application.
First, we performed research through a patient package unboxing and stakeholder and clinician interviews to understand the initial patient experience and gather feedback. The insights we uncovered included:
The experience of performing a health check through the application felt like a chore.
From the patient's perspective, medical monitoring felt as if it were more for the provider than the patient.
We could make significant experience improvements by creating a personalized feel and simplifying areas like setup, providing input, and sharing results.